Sorry for missing in action lately due to work commitment. Today is a satisfactory day for me simply because i receive my customer claimed cheque of RM 4102. My customer was admitted to Ipoh Specialist Hospital on 21/04/2007 due to Ischemia Attack. After 3 days in hospital, doctor said that his condition is stable and allows to be discharged. However, not everything was is smooth order, i received a call from customer that his claim was rejected and request to "File In to the insurance company"- (File In means gets all the medical reports and also information on his entire life medical history from his own family's doctor in Ipoh and submitted to company for investigation purpose). If customer was not admitted or consult doctor before on the same sickness before, company will release the payment to the customer.
On paper it looks simple, get everything needed and submit to the company, but my credibility lost, my customer feels extremely unhappy and upset because of his sickness and also the medical claim matter. I did not say much at that moment because "Actions speak Louder than Words". I prepared all the forms required and bring it personally to the Attending's Physician Doctor and also to the family doctor in a local clinic in Ipoh. I suffered another setback as the family doctor took his own "sweet time" to complete "one page" medical statement. It tooks me 5 weeks, believe it or not! The customer doesn't want to know what had happened, he just want his claim cheque, that it. Today 11/06/2007, i received the cheque and deliver the "good" news to the customer and i heard "satisfactory sound" from the other end of telephone conversation.
I was glad the matter was finally settled and over and as my feeling, i feel good for myself. I helped another family in my career. Yes, there are lots of struggle and unhappy moment in my career, i did not give up instead i stay strong and tougher than ever before. This customer, Mr Kam, did not stop thanking me and said a lot of nice words during the telephone conversation, i feel satisfied. That why i did not give up, this is what i want- to help people beside my commission.
To accomplish our goals, I need to be focus and most importantly action, action and action. As to all industries office politics will never dissapear, colleagues backstabing each other for personal interest, to be honest, I feel a lot more matured because of it. I just keep my mouth shut and never ever bother to involve in it, because all i need is family support and god bless i have it.
We must start appreciate ourselves more and loves ourselves more. Why give a damn on how people look at us where in actual fact nobody is bother to look at us because they themselves busy on their own. Feel proud of ourselves and don't be over confidence. Next month, will be another "milestone" in my career if everything go accordingly, i will have my own personal assistance. Her task is to make telephone call to the "never met before business employers" (cold calling) for appointment. Many colleagues start their conversation and said it was a bold move, not gonna make it, people will hang up, criticism after criticism. Criticism is part of our life, it is a matter how to handle it and work your socks off to prove them wrong. I did not influence by them, it is one of the "cheapest" way in terms of cost to tap the "business market". I had nothing to lose, I failed badly before in my career. Whether it will be a success or failure which is beyond my control based on certain criteria, i know very sure that i will never ever give up because "it's not over until it's done".
Life is about taking risk and we only had one life in this world after all, start accomplished our goals one by one, don't waste one second of it. The world is waiting for us to explore!!!
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